Last updated: 1 October 2026
LazyOS ("we") provides business software to merchants in Thailand. This policy explains what data we process when a merchant connects Facebook Pages, Instagram, LINE Official Accounts or other channels to LazyOS, and when their customers message those channels.
Page/account identifiers and access tokens granted by the merchant; messages and comments sent to the merchant's Page or account; customer name, profile picture, phone number and delivery address that customers provide to place orders; order, payment-slip and delivery information.
Only to provide the merchant's own services: replying to customer messages (including automated AI replies on the merchant's behalf), creating and tracking orders, sending order and delivery updates, publishing posts the merchant schedules on their own Pages, and showing analytics to the merchant. We do not sell personal data and do not use it for advertising to third parties.
Data is stored in encrypted cloud databases with access limited to the merchant who owns it. Access tokens are kept server-side only.
Data is kept while the merchant uses LazyOS and as required by Thai accounting law; on request it is deleted within 30 days.
You may request access, correction or deletion of your data — see Data Deletion or email support@lazyos.app.